↩️ Returns or Exchanges

Not sure how to return or exchange an item? Don't worry – the process is simple and only takes a few minutes.

📝 Withdrawal from the Contract

If you are a consumer and purchased goods through our online store, you may withdraw from the purchase contract within the statutory period without giving a reason.

To withdraw from the contract electronically, use the button below. After entering your order number and email address, you can access your order details and continue with the withdrawal process. Then send the goods back to us according to the return instructions provided on this page.

📌 Please note: Please also read our Business Terms and Complaints Policy.

✅ How to Return / Exchange an Item

1. Provide your contact details, order number, and let us know whether you would like a refund or an exchange.
2. Include the invoice with all relevant details in the package.
3. The goods must not be damaged and should ideally be returned in their original packaging.
4. Pack the goods carefully (box, bubble wrap / padded envelope).
5. Make sure there are no old shipping labels left on the box or envelope, as this could cause the parcel to be delivered to the wrong address.
6. Write your order number clearly on the package with a marker, ideally in the top-left corner. If this is not possible, write the invoice number or your name instead. See the example below.
7. Send the package to our address listed below.
8. That's it! Once we receive your parcel, we will process it according to your instructions.

Example of how to label your package (order number)

📦 How to Pack the Goods Properly

🏠 Where to Send Your Parcel

⭐ Tips & Common Mistakes

• Tell us clearly what you want: a refund / exchange for another size / another variant.
• Without an order number, processing may take longer – write it on the parcel and include it on a note inside the package as well.
• Check for old shipping labels – even one old label can cause the parcel to be sent to the wrong address.
• The goods must be undamaged and ideally returned in their original packaging.

📞 Need Help With a Return or Exchange?

Send us an email or give us a call – we'd rather help you straight away so that you send the parcel correctly and avoid unnecessary delays.